Refund policy

Refund Policy – FIGI

At FIGI, we take pride in creating personalized and high-quality products. Please read our refund policy carefully before making a purchase.

1. No Refund on Customized Products

All our products are personalized and made to order. Therefore, we do not offer refunds or returns once the order is confirmed.

2. Damaged or Defective Products

If you receive a damaged or defective item:

  • You must inform us within 48 hours of delivery

  • Share clear photos/videos of the product as proof

  • After verification, we will offer a replacement (not a refund)

3. Incorrect Order Details

Customers are responsible for providing correct details (name, spelling, design, etc.).

  • FIGI is not responsible for errors provided by the customer

  • No refund/replacement will be provided for such cases

4. Order Cancellation

  • Orders can only be canceled within 1 hours of placing the order

  • Once production has started, cancellation is not possible

5. Delivery Delays

We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances. Refunds will not be issued for delivery delays.

6. Contact Us

For any issues, please contact us at:

  • Email: figiprinitngarts@gmail.com

  • Phone/WhatsApp: 9363908979

Thank you for choosing FIGI 💛
We appreciate your trust in our personalized creations.