Shipping policy

Shipping Policy – FIGI

Thank you for shopping with FIGI! We are committed to delivering your personalized products safely and on time.

1. Order Processing Time

  • All products are custom-made to order
  • Orders are processed within 2–4 business days
  • Processing time may vary during peak seasons or special occasions

2. Shipping Time

  • Standard delivery time: 3–7 business days across India
  • Delivery timelines may vary depending on your location

3. Shipping Charges

  • Shipping charges are calculated at checkout
  • Free shipping may be available on selected offers or order values

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email
  • You can track your order through the courier partner’s website

5. Delivery Delays

  • Delivery timelines are estimates and may be affected by:
    • Courier delays
    • Weather conditions
    • Public holidays or unforeseen circumstances
  • FIGI is not responsible for such delays

6. Incorrect Address

  • Please ensure your shipping details are accurate
  • FIGI is not responsible for delays or losses due to incorrect address provided by the customer

7. Damaged Package

  • If you receive a damaged package, please contact us within 48 hours
  • Share clear photos/videos for quick resolution as per our Refund Policy